Everything we make is hand-poured in small batches by our family in East Moriches, New York. If something isn’t right, we want to hear about it.
Returns
You have 14 days from the day your order arrives to request a return.
To be eligible, an item must be unused and in its original condition and packaging.
What we can’t accept
For safety and hygiene reasons, we cannot accept returns on items that have been used. This includes:
- Candles that have been lit or burned
- Wax melts that have been warmed or broken apart
- Room, linen and car diffusers that have been opened or used
- Sprays that have been opened or used
How to start a return
Email us at curatedlongisland@outlook.com within 14 days of delivery, with your order number and a short note about what you’d like to return. We’ll reply with return instructions.
Please don’t send anything back before contacting us — we can’t process returns that arrive unannounced.
Return shipping
Return shipping is paid by the customer. We recommend using a tracked service, as we can’t issue a refund for a return that doesn’t reach us.
Original shipping charges are not refunded.
Refunds
Once your return arrives and we’ve checked its condition, we’ll email you to confirm. Approved refunds are issued to your original payment method. How quickly it appears depends on your bank or card provider.
If a return arrives used or damaged, we’ll contact you before making a decision.
Damaged, faulty or incorrect items
If your order arrives broken, faulty, or isn’t what you ordered, this policy doesn’t apply — that one is on us. Email us within 14 days of delivery with a photo and your order number, and we’ll replace it or refund you in full, including shipping. You won’t be asked to pay return postage.
Questions
Email curatedlongisland@outlook.com and our family will get back to you.